Rolls-Royce Digital Services Transformation

Summary: Service Design, UX / UI Design

I worked with a Lead UX Designer to improve Rolls-Royce’s global service provision for their Airline Support Teams. When things go wrong with engines, and planes are grounded, it can cost millions. Their current process of getting the necessary support to the right needed optimising. 

Role: Senior UX Designer

Discovery

Initial phase was to research the existing systems and process that the company has. This involved many stakeholder interviews and document / process research. From onboarding new clients to checking the different cover levels for engines, invoicing, submitting flying hours, and much more, no stone was left unturned.

Blueprint service mapping allowed us to capture and write down what was previously just a jumbled set of stakeholder conversations, documents, and processes, into one central place. This then gave us the launch pad with which we could optimise from. 

Ideation

Solution